RehabVisions Lightens the Documentation Load with Sidekick AI Scribing

For over four decades, RehabVisions has served as a trailblazer in bringing high-quality therapy services—commonly found in metro urban areas—to the often-overlooked rural communities across the United States. What began as a contract therapy company has grown into a vital network of outpatient clinics providing physical, occupational, and speech therapy. But with excellence comes challenge, particularly when it comes to documentation.

Like many therapy providers, RehabVisions found itself at the intersection of increased administrative burden, growing therapist burnout, and the unrelenting demands of compliance. 

The Documentation Dilemma

RehabVisions' Director of Outpatient Operations, Brenda Kemling, PT, DPT, OCS, is a seasoned leader with over 12 years at the organization who understands firsthand the toll that documentation can take on therapists. “We’re expected to provide high-level quality of care under more constrained circumstances,” she explained. “There’s burnout with our therapists… and then also having to document thoroughly. You know at some point you’re going to be audited, you just don’t know when.”

This pressure creates a paradox: therapists went to school to treat patients, not to spend hours writing notes.

Why Sidekick?

When the search began for a solution, not just any AI-powered tool would do. RehabVisions needed something tailored to outpatient therapy—not something generic or designed for physicians and nurses.

Kemling was seeking:

• Simplicity: Something that wouldn’t add more work or complexity.
• Compliance Confidence: Tools that would help improve documentation in the face of ever-increasing audits.
• Therapy-Specific Intelligence: A system that understands how therapists think, speak, and work.
• Support from Clinicians: Customer service led by actual physical therapists who speak the same language.

PredictionHealth’s Sidekick checked every box.

“It’s literally the click of a button,” Kemling said. “It’s very easy to use. It has all the features to help us improve our process and not create more burden—but actually lessen it.”

The Rollout and Aha Moments

The RehabVisions team started small, identifying 12 therapists—some clinic managers, some not—to participate in a pilot. After just a couple of weeks, the results were so promising that they rolled it out to their full outpatient team.

Therapists were excited:

• “Wow, this is amazing.”
• “This is going to save me so much time.”
• “The wording is even better than I’ve ever written.”

Sidekick's contextual awareness was a breakthrough. As therapists evaluated patients, the AI intelligently organized clinical findings into the correct sections—subjective, objective, assessment, or plan—automatically. “It knows what you're doing,” Kemling shared. “It’s already troubleshooting those different sections of your note for you.”

Real-World Wins

One clinic manager remarked, “Since I’ve started using Sidekick, those are probably some of the best goals I’ve ever had in my documentation.”

This was more than a time-saver—it was an elevated standard of documentation. For clinicians who already excelled in staying up to date, Sidekick lifted the burden. And for those struggling to meet documentation expectations, it became a critical support and accountability tool.

From a billing perspective, the benefits were immediate: timely documentation meant faster turnaround for billing specialists, helping keep the revenue cycle on track.

A Partner That Speaks Your Language

But it wasn’t just the product—it was the partnership. RehabVisions says PredictionHealth is unmatched in customer service, especially noting that the majority of the client success team is comprised of physical therapists, providing guidance grounded in real clinical experience.

“You always earn respect when you can speak the language of another physical therapist,” Kemling noted. “That goes a long way with therapists.”

A Call to Action for the Industry

As AI becomes more prevalent—even among payers who are using it to audit claims—RehabVisions is adamant: AI is not optional for forward-thinking practices.

“I would say to another private practice: if you want to be considered a top-level practice, you need to implement AI,” she said. With seamless integration into the EMR and an intuitive interface that fits into clinicians’ workflows, Sidekick helped RehabVisions move from documentation dread to documentation done right.

You can hear RehabVisions's story from Brenda herself, check out the testimonial.